Review Time
I would give this product zero stars if I could. I purchased this filter after seeing an ad from a podcaster I admire, which turned out to be a mistake. It was a birthday gift for my partner, and I even financed it due to its high cost. Within two weeks, it began leaking from the bottom. When I reached out to the provided contact number, I discovered they are not located in Nashville but in a different state. They failed to address the issue and insisted I send a video of the leak, as if I have the time to wait for it to happen again. Despite numerous emails trying to resolve this, they have stopped responding. I want to return this faulty product and get my money back, but they have not followed up after I sent the video. The product is terrible, and the customer service is even worse—definitely not worth the money. A friend of mine has two of these at work, and they had to buy a tray to catch the leaks and use a shop vac to clean up the water. Regarding the filter's features, you have to remove the back reservoir to dump and refill it, which I have to do in the bathtub since it doesn’t fit in the sink. The hot and cold settings don’t seem to make any difference in water temperature; everything is just room temperature. Why have those settings if there’s barely a difference? Replacement filters are $80, and I doubt this company will last another five years, making it unclear where to get filters in the future. I'm so disappointed. I hoped for a replacement machine, thinking mine might be defective, but after hearing about my friend's experience, it seems this is a design flaw. Buyer beware.
Due to health issues, I can't consume our water, but after processing it through the purification system, I'm able to! It has significantly improved my daily routine, and I find myself drinking much more water now. It's been fantastic, user-friendly, and the support team responds quickly and helpfully!
Due to health issues, I couldn't drink our water, but after running it through this machine, I can! It has simplified my daily routine, and I've increased my water intake significantly. It’s been fantastic, user-friendly, and the customer service is prompt and helpful!
My review highlights a key issue. So why five stars? Any business can sell a product, but the team behind it is what truly matters. Have you ever tried reaching customer service for major providers? That’s what I mean. This team did an exceptional job addressing my issue, and I feel confident recommending it to my friends. Talk is cheap! I hope that makes sense.
I got a recommendation and an extra discount from a popular YouTuber. The setup was incredibly easy, and they provided a helpful video. I just set it up today and I'm already loving it! The only challenge was understanding how to access the cold/hot water, as the manual wasn't very clear, but I reached out via email and received an instant reply! I'm very impressed after just one day of use!
We bought this product and loved it from the moment it was plugged in. It has greatly improved the taste of coffee, tea, and plain water. We had a warranty issue about three months in, and they responded quickly and professionally to resolve it. Excellent company and fantastic water purifier. It’s now the appliance we use the most!
I discovered this product from a podcast and was initially hesitant to purchase. However, the company reached out with an additional incentive, which led me to buy it. They provided frequent updates, and the unit arrived promptly. I contacted customer service regarding a minor issue (not their fault), and their responsiveness was exceptional. I’m genuinely excited about this online purchase and happy to support the brand.
There was a glitch in the shipping order, and the package was directed to the wrong address. I quickly contacted support via chat, and they responded within minutes to correct the shipping label. I received my product only two business days later than expected. Wow! I never anticipated it could be so easy once I identified the problem. THANK YOU!!
10/1/2025: Following up on my earlier post from 9/29/25. The company reached out to discuss my concerns regarding my unit. After troubleshooting together, it was escalated for further review. I was genuinely impressed with the support team's dedication, especially the representative who contacted me. I’ve updated my rating to five stars. Thank you for your swift response and thorough evaluation. -------------------------------------------------------------- My unit stopped working a few days ago. After cleaning and refilling, it continuously entered cooling mode, causing the fan to run excessively hot. I unplugged it multiple times to restart, but with no success. On a positive note, I enjoyed the taste of the water and the instant access to hot or cold water. The low rating was due to customer service; I sent several requests for assistance and a replacement, but received no response. I understand weekends may affect availability, but it’s been two weekdays with no reply. Given the cost of the unit, I expected better service. I advise anyone considering this product to think carefully.
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