After moving into my new shop, I decided it was necessary to install a security system to protect my property. After watching several reviews and doing my research, I chose Cove and signed up in November 2025, purchasing a package along with additional fobs for quick access since multiple people use the building.
Unfortunately, as of March 2026, the fobs still do not work. Since installation, I’ve experienced ongoing issues with the system and have made multiple attempts to resolve them, only to be repeatedly disappointed.
The doorbell camera requires a separate base in order to record, which was not clearly communicated upfront. The cameras require SD cards with limited storage capacity, and several of the cameras purchased directly from Cove work intermittently. For a security system, reliability should not be optional.
Today, when I attempted to cancel my membership, I was met with repeated attempts to persuade me to stay rather than a straightforward cancellation process. I made it clear multiple times that I was dissatisfied and had already replaced the system with another provider. Despite that, I continued to receive resistance rather than assistance.
To make matters worse, cancellation is not automatic. There is a cancellation fee that will be charged within a few days, and the language used during the process felt ambiguous and unnecessarily confusing.
Overall, I am extremely unhappy with my experience. There is much more I could share, but the ongoing technical issues, poor customer service, and complicated cancellation process speak for themselves. I would strongly recommend choosing a more established and proven security provider.
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Cove is a DIY home security system that provides professional monitoring and equipment for an affordable price. Guard your home against intruders, fires, and other disasters with Cove.
