My bike was sold with a welding defect that led to a stop ride order in May 2025. The company is obligated to rectify it within a reasonable timeframe, yet they haven't proposed any timeline. All I receive are automated responses delaying the process. Their customer service is abysmal, and they refuse to refund a maintenance package I purchased despite the bike being unusable. Spare parts are nonexistent, and the CEO has resigned due to incompetence. I strongly recommend avoiding this company, as their reputation is reflected in these reviews.
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Founded in 2017 in Brussels by Adrien Roose, Karim Slaoui, and Tanguy Goretti, Cowboy is redefining urban mobility with the world’s most connected e-bike. Designed for city riders, Cowboy bikes combine sleek design, AdaptivePower™ technology, and smart app connectivity for a seamless, intuitive ride.
With models like the upright Cruiser and versatile Cross, Cowboy serves riders in over 2,500 cities across Europe. As the first e-bike company to earn B Corp status, Cowboy promotes sustainability through its Circular Program of refurbished bikes.
Recognized with multiple Red Dot awards, TIME’s Best Inventions, and Wallpaper*’s Most Revolutionary Personal Transport, Cowboy continues to push the boundaries of e-bike innovation.
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