Worst company i dealt with.
I've ordered a Cowboy bike back on 28th of November 2024 with a promised delivery date in Feb/Mar 2025. After waiting for several additional months and constant promises from customer support that my bike will be delivered soon, i still haven't received the bike i ordered.
So on 11th of August 2025 i've canceled my order, and according to the cancelation email and EU laws, i should have received my refund within 14 days.
Now it's February 2026 - and i still didn't get my money back. I've tried contacting CS several times, and they've been repeating the same thing over and over again: "we understand how frustrating that is, but your refund request will be handled soon".
So after almost 1,5 years of waiting i'm left without the bike nor the money. I've contacted Dutch small cases court to handle this issue, and hopefully it will get the things moving.
But if you ever think about buying a Cowboy bike - don't do that. Cause you will just loose your money. Cowboy will either ignore you or give you some ai-generated reply, while stealing your money.
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Founded in 2017 in Brussels by Adrien Roose, Karim Slaoui, and Tanguy Goretti, Cowboy is redefining urban mobility with the world’s most connected e-bike. Designed for city riders, Cowboy bikes combine sleek design, AdaptivePower™ technology, and smart app connectivity for a seamless, intuitive ride.
With models like the upright Cruiser and versatile Cross, Cowboy serves riders in over 2,500 cities across Europe. As the first e-bike company to earn B Corp status, Cowboy promotes sustainability through its Circular Program of refurbished bikes.
Recognized with multiple Red Dot awards, TIME’s Best Inventions, and Wallpaper*’s Most Revolutionary Personal Transport, Cowboy continues to push the boundaries of e-bike innovation.
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