I experienced terrible service and exorbitant fees! I was paying over $200 each month for a home phone that hadn't functioned in years! The TV rarely worked correctly, constantly buffering, and the WiFi was very slow when it did connect. I called several times to cancel my service, but each time, they put me on hold or transferred me to another department, and every single time, they hung up on me, making it impossible to cancel! After not having a home phone for years, no internet for months, and a TV that barely functioned, I finally took their router to the store and explained my issues to the manager. He mentioned that I might receive a credit and refund, but instead, they billed me for two months of service that didn’t work. I refused to pay, and now they've handed my account to a collection agency, which could damage my credit. I can't justify paying for no service! After seeing numerous reviews from others who faced the same issue, it's clear why they have such low ratings. I switched to another provider for about half the price and so far, I've encountered zero problems and they've never hung up on me!
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