Worst company EVER! We were new to Florida so we signed on without looking at reviews. We kept getting over data fees so I jumped up to the unlimited for $150 a month just for internet. Well after the first year I received a notice they were increasing our bill to $180 and had to sign on for 2 years or pay $120 cancelation fee. I got them to reduce to $160 and signed on for the 2 years only because at the time this happened I had alot going on. Well Quantum fiber came into our neighborhood so for the same unlimited data I pay $65.
When I called to cancel they asked why I told them their price was too high and constantly losing internet! She said well we can get you a lower rate. I said $65 and she said probably let me check etc.! I said nope- you've been ripping me off too long. So she said you know you have to pay a $120 cancelation- yep! She said well doesn't look like you have any of our equipment so it will be $120. Nothing about having to pay the 4 days into the billing period. Then the next day a guy from Cox called trying to get us to come back. I had to hang up on him. 2weeks later I get an email saying I owe $16.48 and they were threatening to put me into collection. I called and it was 30 minutes before someone answered. 15 minutes of arguing with this person and they wore me down! I was Done! I hung up paid the bill and will never use them again!
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