I mistakenly ordered the wrong sizes and contacted the company before the items arrived to ask for an exchange. I was willing to cover the return shipping, even using the original packaging, and would have accepted store credit. Despite this, the company refused to offer any solution and responded in a dismissive manner, cutting off the conversation. I understand hygiene policies, but their inflexibility and lack of willingness to assist customers were very disappointing. I will be looking for alternatives, as other brands have been much more accommodating.
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Coyote Jocks, founded in 2018 in Canada, produces classic varsity style jockstraps for LGBT and gay men. We offer free shipping on orders $40+