waited over 7 weeks for my item. It was a christmas present that arrived Jan 22. I requested a refund after 30 days (european consumer rights confirm this is the law) but they refused. They then requested a new address but I told them the one they had was correct. Eventually I shared it, and they claimed I gave them the wrong one initially. I confirmed on the order and courier site that the address I gave them was correct all along. Now they won't reply to my message about a return. Although everything comes from china, (their website) and we have to pay all fees. Absolutely shocking.
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