DO NOT BUY FROM COZEY MAISON!!!!!!!!!!!!! POOR QUALITY AND SCAMMERS!!!!!
I received a product with a quality far, far below what was advertised (it looked nothing like the quality shown in the nice photo on their website). When I told them about it, they asked me to send a photo of the product I received (since they don’t even check the quality of what they sell).
When I requested a return, they told me I had to send it to China (violating both their own return policy and European regulations). Even so, I did it… out of goodwill. From that point on, it was all avoidance, as they did not handle the return with Chinese customs (which is their responsibility): all empty nice words, zero action or real responses. They kept asking for patience and understanding: “we will refund you when the product reaches the warehouse” (but it depended on them for the product to arrive), or “we don’t want to violate your rights” (when they had already been violated several times before).
I have fulfilled everything on my end, responsibly and respectfully. I am still waiting for a full refund after 2 months: zero response and no proactive attitude to resolve anything (they haven’t even asked me for product codes or anything), only asking for patience and then silence.
A COMPLETE ABUSE.
This is the first time I have ever written a review, as I don’t like speaking badly about anything or anyone.
THIS HAS BEEN MY WORST EXPERIENCE AS A CONSUMER IN MY LIFE. I HOPE THIS MESSAGE REACHES ANYONE THINKING ABOUT BUYING FROM COZEY MAISON, SO THEY CAN THINK TWICE BEFORE BUYING FROM A SCAMMING COMPANY LIKE THIS.
Goodbye forever.
Claim your business profile now and gain access to all features and respond to customer reviews.
