I bought a bed set from a seller, and what I received was drastically different from what was advertised. The listing showcased a complete and cohesive bed set, but the delivered product was materially different. Although pillowcases were included, they were not the ones displayed in the listing images. Many items were either obscured, replaced, or entirely missing, making the product I received fundamentally different from what I ordered. When I sought a refund due to these discrepancies, the seller claimed that nothing was missing and said the images were for “symbolic representation” to enhance the appearance of the photos. This justification is unacceptable. Images in product listings set consumer expectations, and if items differ or are excluded, this must be clearly communicated. A product that is hidden, substituted, or significantly different from what is shown is not symbolic; it is concealed. This constitutes false advertising and deceptive practices, which violate consumer protection laws. Interestingly, the seller responded to my emails promptly until I mentioned filing a complaint with the relevant authorities and cited consumer protection laws. Since then, they have ceased all communication. It has now been nearly 48 hours without a response. I am sharing this review to alert other consumers. I highly recommend reporting this seller to the appropriate authorities and exercising caution before making a purchase. All communications and evidence have been saved.
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Cozzyhomes started the idea of creating custom and unique products that satisfy all your requirements. This mission impacts positively ourselves and the people around us.
The core value that we want to bring is the new design and above all, the satisfaction of the customers about the product.