We had an absolutely awful experience with Comboios de Portugal (CP) on the return train from Pinhão to Porto.We had bought tickets for a later train, but after checking directly with the train driver, we were told it was fine to board an earlier service. Once the train had departed, the ticket inspector approached us and told us our tickets were invalid. When we explained that we had been told by a CP staff member that it was okay, he became aggressive and threatening.He demanded we show ID. My husband had his passport, but I only had mine on my phone — which he refused to accept. He then threatened to call the police unless we paid him in cash on the spot. It was extremely intimidating and felt completely unfair. We were forced to pay just to avoid further distress.We have video evidence of this encounter, and it left us feeling shaken and disgusted. We were two respectful tourists, acting in good faith, treated like criminals for a simple misunderstanding — one we even tried to clarify before boarding.CP needs to take responsibility for its unprofessional, dishonest, and borderline abusive conduct. This kind of treatment of visitors is unacceptable. Based on our experience, I would strongly advise tourists to avoid travelling by train in Portugal unless you want to risk being ripped off or threatened.Absolutely disgraceful.
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