Review Time
I see a lot of terrible reviews here so maybe my experience is unusual. Coming from Germany, I thought the overall experience was fine, so I can't say anything against the company for that.
However, I left my hipbag that contained passport, wallet, glasses, and headphones amongst other things on the train when I disembarked. I called CP the next morning to initiate what I assumed would be a days-long search, requiring flight changes and hotel stays etc. The agent needed just my name and the bag description to tell me exactly where my bag had been sorted in Lisbon. A one-minute phone call and my trip was saved, and this was just 18 hours after the loss.
I see a lot of terrible reviews here so maybe my experience is unusual. Coming from Germany, I thought the overall experience was fine, so I can't say anything against the company for that. However, I left my hipbag that contained passport, wallet, glasses, and headphones amongst other things on the train when I disembarked. I called CP the next morning to initiate what I assumed would be a days-long search, requiring flight changes and hotel stays etc. The agent needed just my name and the bag description to tell me exactly where my bag had been sorted in Lisbon. A one-minute phone call and my trip was saved, and this was just 18 hours after the loss.
The train from Olhao to villa real real do santo Antonio was massively delayed and seem to be from an early 19th century. The train crosses unique landscape. Unfortunately, you can’t see very much of it as all windows have not been cleaned for years….Obviously there is a lot to be improved within this train company!!
Don’t travel to Spain via Portugal on the train. The trains are clean but there is very little luggage room for larger suitcases and it’s difficult to know where you need to position yourself for the correct carriage. Very little time to board when you have luggage or a big group. Avoid it and take a flight.
what a disgrace of a public train system. The train stations are poorly-acquainted and dirty. Trains all arrive on a delayed schedule. The stations don't have display boards or updates on where to be, and train lines switch at the last minute. The trains are poorly marked, making it impossible to find your carriage or seat. And to top it all off, there is no A/C or functional bathrooms for the entire 3 hours ride. People were getting sick and sweating buckets in the 30 degree heat. Choosing CP was the only mistake we made in our entire trip to Portugal. Cannot recommend less.
We had bought tickets for a certain time from Pinhao to Porto but our tour in the Duoro valley ran over and we didn't have internet to be able to change our tickets on the spot. Once we arrived at the station we explained the situation to the staff member at the Pinhao train station and asked if we could switch our tickets to a slightly later train, but he was extremely rude, unhelpful and inflexible. We also had to buy a set of four new tickets. A very poor experience with this company.
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