I am writing as a deeply frustrated customer to express my disappointment regarding the frequent strikes that continue to disrupt the railway services in Portugal. These recurrent interruptions are unacceptable and cause serious inconvenience to thousands of commuters who rely on your services for their daily lives and responsibilities.It has become increasingly clear that the current public management model is not meeting the needs of the population. The persistent labor disputes, lack of reliability, and poor service quality strongly suggest that structural reform is necessary. I believe it is time for the government to seriously consider the privatization of the rail sector, or at least introduce competition, to ensure accountability and efficient service delivery.
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