I see a lot of terrible reviews here so maybe my experience is unusual. Coming from Germany, I thought the overall experience was fine, so I can't say anything against the company for that.
However, I left my hipbag that contained passport, wallet, glasses, and headphones amongst other things on the train when I disembarked. I called CP the next morning to initiate what I assumed would be a days-long search, requiring flight changes and hotel stays etc. The agent needed just my name and the bag description to tell me exactly where my bag had been sorted in Lisbon. A one-minute phone call and my trip was saved, and this was just 18 hours after the loss.
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