I purchased a CPAP device less than a year ago, and the heating function has stopped working, causing discomfort and nosebleeds. After speaking with multiple representatives, the only solution offered was to send my machine for repair, which could take 6-12 weeks. I asked what to do in the meantime, and they suggested purchasing a new one for $400 as a backup. They don’t provide loaners or alternatives, which is unacceptable for a medical device. Even after trying to reach a supervisor, my calls went unanswered.
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