Review Time
I have the N 20 mask with a nose piece, which was suggested for allergy sufferers. Unfortunately, after receiving it, I found that the nose piece cannot be removed for cleaning. I've spent 30 minutes trying to detach it, but it's stuck, and I’m left feeling that it’s just poorly made.
I received the N 20 ResMed mask, which was recommended for allergy sufferers. Unfortunately, after receiving it, I found the nose piece wouldn't detach for cleaning. I spent 30 minutes trying to remove it and suspect it’s just a low-quality product.
This service is dishonest. They promise fast delivery but take nearly a week to process orders, creating chaos. There is no 'Next Day' option. When they make mistakes, they charge you more than the original price for the same item. This is what dishonest businesses do—overcharge when they err. Look elsewhere for your needs!
I purchased a CPAP device less than a year ago, and the heating function has stopped working, causing discomfort and nosebleeds. After speaking with multiple representatives, the only solution offered was to send my machine for repair, which could take 6-12 weeks. I asked what to do in the meantime, and they suggested purchasing a new one for $400 as a backup. They don’t provide loaners or alternatives, which is unacceptable for a medical device. Even after trying to reach a supervisor, my calls went unanswered.
The customer service representative was absolutely amazing. I accidentally ordered two machines due to a prescription misunderstanding, and the online support team quickly helped me cancel those orders. However, when I spoke with the representative, she went above and beyond, guiding me through options and ensuring I selected the right equipment. We spent about 45 minutes on the phone, and she was patient, knowledgeable, and kind. I’ve been a loyal customer for over a decade, and experiences like this keep me coming back. Thank you for such dedicated service!
Truly outstanding service, with excellent pricing and the most compassionate and knowledgeable customer support team available! I spoke with two different representatives during two calls, and their honesty, patience, and sincerity were truly unparalleled. I highly recommend this service for anyone in need. Thank you for being there when it mattered most!
As a CPAP user for ten years, I have frequently relied on this service, especially when my insurance-covered supplier was unsatisfactory. The support has consistently been excellent. Recently, I tried a new mask that didn’t work for me, and within five minutes of contacting an agent, I received an email confirming my refund was being processed. Thank you for the fantastic customer service!
Avoid this service; they are untrustworthy and deceptive. I ordered a mask assembly, only to be told later that a prescription was needed after they charged me. There was no prior warning. When I attempted to cancel, they informed me that ordering each piece separately wouldn’t require a prescription. This feels like a scam! Additionally, they added a delivery surcharge that I had to opt out of manually. This business practice is appalling. I regret not taking legal action against such exploitative practices.
This service used to excel in fast support and delivery. However, it seems they have outsourced much of this, resulting in slower response times. They also added mandatory lost package insurance fees in a small section of the orders that I overlooked. When I raised this with customer support, they blamed me for not opting out and advised me to be more careful next time.
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