New Update 3: Now in positive communications with CPR Team. The original watch has been replaced without issue and appears to be working better and more reliably than the original. GPS updates are proving a challenge, however the team are trying to resolve the issues.Despite the issues I have stuck with this, on paper this watch is perfect for our needs. Im feeling more confident with the customer service I am now getting and hoping teething problems can be resolved. *SOS button activated yesterday and worked as expected alerting us by phone and text. New Update 2: Discovered new troubles with system last week. Fall detection triggered without cause early in the week but when Dad had a very heavy fall last Thursday, sustaining a nasty head injury, we are not sure how long he was on the floor before neighbour discovered him. This is worrying and disappointing. Something was happening with the app as the sensitivity setting disappeared for a few days? it's back but it will not save an amendment to setting? Last weekend the app was not working at all, no new location for 3 days (althought it's always very intermittent) steps, pulse etc not updating. Things seemed to come back gradually on Monday. I guess the server was down or being worked on? These products are being sold as potential lifesavers, any outages should be communicated with users. The only positive is that the calls do seem to have some reliability so I can call him on it if he doesn't answer his phone. That takes me to customer service/support, basically there isn't any! It's over a week since I tried calling, there's just a recording which directs you to an online request form. I completed another one (4th), auto reply advised 24hr response. I've heard nothing. From my multiple request forms and email, I have had just one callback, coincidentally soon after posting a negative review here. We are paying a significant amount for something that does not work, there is no support. Update: help desk called, now up on working on Android, very helpful once contact made. I selected this watch for my father as it stated it was compatible with Apple and Android. I have however not been able to download a working app for my android, the Prp plus is not on Google store and the link given by CPRs own bot is defunct. This has led to delay in getting up and running and now relying on my young niece to set up and monitor from her I-phone, not ideal. I have tried ringing the 0800 number of instructions, that is no longer working and directs you to another number which in turn directs you the service request form on the website. I have completed several of these over the last few weeks, each time getting an auto response from Chelsea saying I would be contacted in next 24hrs - nothing further! The watch itself seems OK, not fully trsted functions yet, but do need that Android app urgently!Zero stars for customer service.
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CPR Guardian Personal Alarm Watch: A Legacy of Excellence and Trust
In the realm of personal safety and well-being, few names resonate as profoundly as CPR Guardian. A beacon of innovation and reliability, CPR Guardian Personal Alarm Watch stands as a testament to the company's unwavering commitment to enhancing the lives of its users. With a design that marries functionality with elegance, this watch is more than just an accessory; it's a lifeline.
Twice recognised with the prestigious Queen's Award, CPR Guardian's accolades are not merely decorative. They are a reflection of the company's dedication to excellence, innovation, and the relentless pursuit of perfection. The Queen's Award, a hallmark of business quality in the UK, is not easily earned. To receive it once is an honour; to be a two-time recipient is a rare and significant achievement. It speaks volumes about the company's ethos, its products, and its indomitable spirit.
But what truly sets CPR Guardian apart is not just its awards or its state-of-the-art products. It's the countless testimonials and stories from users whose lives have been touched, and in many cases, saved by the Personal Alarm Watch. Every feature, from its heart rate monitor to its emergency alert system, has been meticulously crafted to offer peace of mind and security to its wearers.
As we navigate an era where personal safety is paramount, CPR Guardian stands as a beacon of hope and reliability. It's not just a brand; it's a promise of protection, a commitment to quality, and a legacy of trust.
For those seeking validation, look no further than TrustPilot reviewers. Their genuine experiences and heartfelt testimonials underscore the difference CPR Guardian makes in the lives of its users. A two-time Queen's Award Winner, yes, but more importantly, a guardian angel on the wrist of countless individuals.
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