We requested a viewing on a property with cps homes. At the viewing the agent seemed more interested in what was on his phone than showing us what the property had to offer. Nevertheless we made an offer on the property, which was accepted. Following this we received countless calls and emails from cps and partnering companies, solicitors etc requesting our personal details and payment to setup a profile on their platform. This was before we were made aware of the stipulation our houses had to be under offer in 3 weeks or no deal. They also sent us a document containing another customers personal information in this time which is a breach of GDPR. In the meantime we also had another house under offer which was accepted and we decided to proceed with. This occurred on the Saturday. The following Monday, CPS called my partner requesting updates again. On being told the news we weren’t proceeding with their property, the agents tone and manner turned extremely unprofessional and sharp, citing our lack of communication as indecent. At no point had we signed or agreed anything with CPS. We informed them the first working day after the other property was agreed of our decision and feel their handling of the whole situation has been poor and extremely unprofessional.
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Cardiff-based letting and estate agency. Experts in buying, selling, renting and property management. We're Cardiff's biggest student housing provider.
