Review Time
Recently resigned for a new year in the property, the process was all handled by email and it was quick and easy with no issues whatsoever. Nikki was very helpful in keeping the process smooth. Great as always.
We requested a viewing on a property with cps homes. At the viewing the agent seemed more interested in what was on his phone than showing us what the property had to offer. Nevertheless we made an offer on the property, which was accepted. Following this we received countless calls and emails from cps and partnering companies, solicitors etc requesting our personal details and payment to setup a profile on their platform. This was before we were made aware of the stipulation our houses had to be under offer in 3 weeks or no deal. They also sent us a document containing another customers personal information in this time which is a breach of GDPR. In the meantime we also had another house under offer which was accepted and we decided to proceed with. This occurred on the Saturday. The following Monday, CPS called my partner requesting updates again. On being told the news we weren’t proceeding with their property, the agents tone and manner turned extremely unprofessional and sharp, citing our lack of communication as indecent. At no point had we signed or agreed anything with CPS. We informed them the first working day after the other property was agreed of our decision and feel their handling of the whole situation has been poor and extremely unprofessional.
CPS Homes is the letting agent that we chose for our student house next year. They were always helpful and friendly on the phone, even when we had lots of questions. There was a contractual issue we had with a utility management service we were applying for, and CPS Homes were kind enough to attempt to resolve the issue on our behalf.
We have been living in this property for around seven years, and throughout this time our experience with CPS Homes has been very positive.Since at least 2021, Nikki Hamer has been handling our contract renewals, and she has always been extremely professional, helpful, and responsive. She explains everything clearly, answers questions promptly, and makes the renewal process smooth and stress-free.We are very happy with the service we have received over the years and would confidently recommend CPS Homes. A special thank you to Nikki for her continued support and excellent service.
I write this review in the happiest way possible as I myself have been with CPS Homes nearly 25 years. For straight 25 years my properties have never been left empty. The staff are very wonderful, I have had such a great time with the whole team at CPS Homes. I will never go to another management company. I am very happy with Rhys, Nikki Lewis plus the whole staff. High level of professionalism at all times, the way they take care of myself as a landlord will forever be a treasure to me. These are the only management company who have staff who go out there way to swiftly assist and resolve and cater for the needs of landlords and for them to have a good relationship with tenants as professionals. I wholeheartedly recommend if you want peace of mind to use CPS Homes. From Mr Sher Khan and Mrs R Khan
My experience with CPS Homes shows that in this agency, client contact works mainly up until the property viewing afterwards, it apparently ceases to be necessary,Initially, I contacted them regarding a room advertised at £470, only to be informed by telephone that the actual price was £650. After raising the issue, I received an email with an apology, explaining that it was a “mistake” and that £650 referred to a different room on the same street, along with an encouragement to continue contacting them. It looked promising, and I managed to get through by phone a few times,I arranged to view the room on Tuesday, a day off I had indicated by email that week, but the appointment was cancelled by the agency, and a new date was proposed for Friday. I agreed and attended, even though it was after a night shift and before another night shift, showing flexibility that – as it later turned out – was not reciprocated,I liked the room, so I confirmed my interest the same day, on Friday, via email, without waiting until Monday as requested by the agent in contrast to CPS Homes, my current landlord expects clear and timely decisions.For certainty, I followed up with an email on Monday morning and made two phone calls; however, I was informed that agent was out in the field all day and that no one else was able to provide me with information regarding this matter,On Wednesday, I contacted the office again. The agent informed me that other agent was handling the case and that he would pass my message to her. As a result, I was left in uncertainty for the entire week, losing valuable time that I could have spent searching for other rental options. To this day, I have received neither confirmation nor refusal, nor even a brief “we will let you know,” which in many companies is still considered a basic element of customer service culture. Up until now, there has been silence, which can be regarded as consistent and absolute. I understand that the real estate market can be dynamic; however, basic courtesy and post-viewing communication should not be treated as optional.The described actions raise serious concerns regarding compliance with the Consumer Protection, particularly concerning misleading pricing information and the lack of reliable and timely communication directly affecting consumer decisions. It is difficult to make informed decisions when the only consequence after viewing a property is consistent silence.In summary: price changes, cancelled appointments, and the lack of any response after explicitly confirming interest give the impression that a client’s time at CPS Homes is valuable only until they stand at the property door, and post-viewing communication is less accessible than the room itself. It appears that a lack of any response at CPS Homes is treated as a standard element of customer service
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Cardiff-based letting and estate agency. Experts in buying, selling, renting and property management. We're Cardiff's biggest student housing provider.
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