Thoroughly disappointed with the whole experience.
I didn’t mind waiting 15 minutes for a table, we just browsed the store.
From the minute we sat down it went downhill. It took 45 minutes for the food to arrive, I say food but it wasn’t the whole order. The server brought OH’s complete lukewarm food, and put a plate in front of me with a lone steak and nothing else. She said that the egg had just been put on the grill, no worries i said, it would only take a minute to fry an egg. Wrong - 10 minutes later, the eggs arrived with hash browns and the sourdough toast.
I ordered toast as a lighter addition, however it was dripping in grease where they had cooked it on the grill.
After a 15 minute wait for the check, I went to ask for it. Eventually got it and I went to pay. Another 5 minute queue to pay! I handed over my check (it came to $42). Cashier said that will be $59 please! I was sure it was only 42 and told him so, so he went digging in the bin for it. Eventually found the manager, who checked and said sometimes the staff give you the wrong check after adding items, but no she had added another steak. The manager actually thanked me for giving her a “teaching opportunity”.
My advice - check your check! I don’t need to, I won’t be going back.
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Cracker Barrel Old Country Store, Inc. is an American chain of combined restaurant and gift stores with a Southern country theme.
