Review Time
I recently placed a take-away order for a steak and shrimp combo with three sides, along with a buttermilk biscuit and an iced vanilla latte. Unfortunately, I was very disappointed with the service and overall experience.
When I got home, I realized that the buttermilk biscuits were missing from my order and no cutlery was provided with the take-away. Additionally, the food was cold by the time I received it.
I had also specifically ordered an iced vanilla latte, but it was served in a hot coffee cup. When I brought this to the server’s attention, I was told that there were no take-away cups available, which is why it was served in a hot beverage cup. This was not communicated at the time of ordering and is not an acceptable substitute for an iced drink.
Overall, this experience was highly disappointing.
Thoroughly disappointed with the whole experience.
I didn’t mind waiting 15 minutes for a table, we just browsed the store.
From the minute we sat down it went downhill. It took 45 minutes for the food to arrive, I say food but it wasn’t the whole order. The server brought OH’s complete lukewarm food, and put a plate in front of me with a lone steak and nothing else. She said that the egg had just been put on the grill, no worries i said, it would only take a minute to fry an egg. Wrong - 10 minutes later, the eggs arrived with hash browns and the sourdough toast.
I ordered toast as a lighter addition, however it was dripping in grease where they had cooked it on the grill.
After a 15 minute wait for the check, I went to ask for it. Eventually got it and I went to pay. Another 5 minute queue to pay! I handed over my check (it came to $42). Cashier said that will be $59 please! I was sure it was only 42 and told him so, so he went digging in the bin for it. Eventually found the manager, who checked and said sometimes the staff give you the wrong check after adding items, but no she had added another steak. The manager actually thanked me for giving her a “teaching opportunity”.
My advice - check your check! I don’t need to, I won’t be going back.
I have **never** experienced so much favoritism and discrimination in a workplace. I was previously employed by this company and was terminated because I refused to bow down to management like others did. They are terrified of her because when they upset her she decreases their hours by half or 0 the following week.I worked in retail, and the manager was extremely unprofessional, mean, and messy. She regularly shared employees’ personal business, which was completely inappropriate.
I would not recommend working for this company. The retail manager discourages employees from moving up or learning new positions and constantly speaks negatively about other managers and even the general manager to her staff, which creates a toxic work environment. She denies time-off requests unless you are one of her “favorites” and shows no concern for employees’ health—only whether her shift is covered.
This was by far the worst job I have ever had. I left in 2025, and I strongly caution anyone considering employment here. Please be especially careful about sending young people to work at this company, as they are likely to be bullied, overworked, and taken advantage of.
Cracker Barrel was “the place to go” back in the day. The local stores are pitiful now. Those off of interstates are far better. The food has gone down. Service is awful and let’s not talk about wait times for food. I was at the Bradley, IL location and waited 45 minutes and still no food, nor did the server give updates. I put my jacket on and left. Before leaving, I requested to see the manager. When I told him about my displeasure he all but had a smirk on his face and said “thanks for letting me know how you feel”. No, I’m really sorry. He was a really large guy with no customer skills. When my Mom and other elder family members were alive we went to Cracker Barrel often. Everything was always fine each and every time. Here’s another business that has fallen from grace.
Sticker Shock! For 1 cheeseburger 🍔 and fries with a 12 oz soda i walked out after paying $21 , for mid grade burger definitely nothing special for lunch.Service was ok ,She did not understand the meaning of give me a few minutes as she ask if I was ready to order 3x in 5 minutes.I will not be back it would cost me $100 + tip to feed my family for breakfast or lunch not to mention margaritas are on the menu does not fit well with a family restaurant, I love margaritas please do not tempt me during lunch hours.
Cracker Barrel has completely lost its country charm.The new look has stripped away everything that once made it special — it now resembles a cheap, ordinary fast-food joint. Even the beloved old man leaning on the barrel is gone, and with him, the warm, rustic, down-home feel that used to welcome us. The sign is plain and lifeless, erasing all traces of that comforting country aroma.The food no longer tastes fresh, yet the prices have skyrocketed. The whole atmosphere has changed so drastically that it’s turned me — and my entire family — away. For years, our family of over twenty would make Cracker Barrel a regular stop on every road trip, several times a year. We also gave Cracker Barrel gift cards for birthdays, holidays, and Christmas to all our grandchildren. I personally enjoyed spoiling myself with gifts and home items from your store.Sadly, I can no longer support Cracker Barrel until it brings back the old-fashioned country charm and genuine hospitality it once stood for. Please don’t blame tariffs or trends — this is a loss of identity, not economics.
Eggs had cheese in them even though I requested for no cheese because of lactose intolerance. They forgot my hash browns, my friends pancakes were ice cold and hard. And the wait was unbearable. Never going to cracker barrel again.
I got the old timer and my husband got whatever. My husband gets his meal and all I get are my apples and two sausage patties. He said my eggs were on the way. He finally brought the biscuits that I ordered with gravy, but got no gravy.My husband finished his meal and I was yet to get my eggs. Then they wanted to charge us for the meal because I had gotten half of it.My husband said “I don’t think so. That’s not what we ordered.” They finally took it off the bill.My husband asked for the manager and the management never came to see us. Was told manger somewhere in the back. Will not be returning.
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Cracker Barrel Old Country Store, Inc. is an American chain of combined restaurant and gift stores with a Southern country theme.
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