I placed an order for 10 chairs on the 8 December 2025, I was told it would be delivered on the 12th December, then told the 15th, then the 19th, then the 23rd. Then on the 29th December they said all outstanding deliveries would be delivered before the 31st. Once I wrote a negative review, I received a phone call from the owner of the business, asking me to take my negative review down, that he would personally call me on the 2nd January and make sure my chairs were delivered that week, I took down my negative review in the hopes of him delivering my chairs, To date, no one has called me and I still have not received my chairs. I was even told to phone the delivery person myself, I spoke on numerous occasions to the driver Teboga, who would lie about delivering my chairs, he would even say, he was on his way to me, but he never was. Most of my dealings have been with Jake, who is aggressive on the phone, and lies continually, the logistics department have sent me many a date and time of delivery, but I have never received my chairs. Jake promised me that my chairs would be delivered on the 9th January by 10am. He even said, the driver, had no other deliveries to do that day except mine. I phoned the driver and he wouldn't answer, but would text message me saying he was stuck in traffic. I phoned Jake to ask where my chairs were and he said the driver was out of his control and told me to phone the driver for when my chairs would be delivered. I called on the 13th January, they sent me a text message to say they were in meetings and would call me back, but they never ever call back. On the 13th January, I requested a refund, I received an immediate response to say they have processed my refund, but waiting approval. On the 19th January, I followed up and asked when I could expect my refund, no response from them. I called and called and no response. I eventually got my husband to start dealing with them, He spoke to the "accounts" department , Natasha, who said she would call him back at 2pm. She never called back. We have called and spoken to Jake numerous times and each time he told us, that he has refunded us and would send us proof of payment. I followed up again on the 30th January by text message, I received a message to say that my refund was done on the 29th January and they would send me Proof of Payment shortly. I have tried calling and sending text messages to get my proof of payment and there is absolutely no response and no proof of payment. I still can't work out if this company is a SCAM because, there are reviews with happy customers, but I am not sure they are real customers or reviews. If my chairs were in KZN, they would have been delivered and if they were going to refund me, it would have been done by now, as of the 4th February 2026, I have no chairs and no Refund. If I was contemplating buying from them, I would stay clear away, I would keep my hard earned money and go to a reputable company, dealing with Craft City Furniture has been the WORST experience ever. I have lost lots of money, believing in this fraudulent company and been more than patient waiting for my chairs to arrive and given them enough time to refund me! If I were you wondering if you should or shouldn't purchase from them. DONT DO IT!!! STAY AWAY!! I hope I have saved someone else from this horrible experience.
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