⭐ 1 Star
I ordered furniture from Craft City Furniture on 28 January. I was asked to make an instant payment because they said the truck delivering to my area was leaving the same day.
Since then, I have not received my furniture and I have not received a refund.
Over the past several weeks I have been given multiple excuses and promises that the delivery is “on the way.” Most recently, I was told that the stock that was supposedly already on its way to me had suddenly been damaged, and that they would come back to me with a new delivery date. They never did.
Attempts to contact the company have been extremely frustrating:
• Emails are ignored
• Phone calls to the number on the website go unanswered
• WhatsApp messages are not read or responded to
• The driver’s number they provided also does not answer
My uncle even went to the address listed on their website, and there is no business operating there.
After posting my original review, I received a phone call from the owner asking me to remove the review, during which I was told that I was “messing with the wrong people.”
To date, I have still not received the furniture or my money back.
I am simply requesting delivery of the goods that were paid for, or a full refund. Until this is resolved, I cannot recommend that anyone purchase from this company.
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