Time after time i am waiting for my orders to be delivered. Three orders in January and first week February. January was finally (not all of it) delivered a couple of days ago but orders placed beginning February still waiting. Rang last week and told they would be here end this week. Rang today and told due to warehouse transition (yet again) no date for when my orders would be despatched. I pushed for more detail but was told they genuinely do not have any idea of despatch dates and there was nothing they could do with my £150 order which i think is a decent amount!We are inundated multiple times a week/day being urged to buy new releases and we are told to order quickly before sold out which I do and then ...... yep, weeks of uncertainty of if and when I will get them.Sorry Crafters Companion but after a call today which I was just advised no information as to if and when I would receive my orders this is awful customer service and looking at the reviews, a company cannot treat their customerslike this for moths on end and survive in this climate.Spellbinders are not even in this Country and deliver within 10 days.
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
