Review Time
Once upon a tine this company provided a good level of customer service, but in the last couple of years the level has dropped to well below zero. Each time I have placed an order either with this company direct or via Hobbymaker I have had to wait ages for it to be delivered and when it arrived it was eirher incomplete or the wrong items sent.
I ordered a set of the Christmas cupcake dies last year, the photo on the website showed a stamp set was included. When the order arrived no stamps. When I made enquiries with the company they said they decided not to include the stamps and could not be bothered to change the picture on the website. HELLO!!! That makes you in breach of the Trades Description Act.
Sara Davies bought this shambles of a company back from the Administrator to get it back up to standard If she wasnt more interested in yet more tv appearances and getting her grubby little mits on yet more millions that she doesnt even need this company would not be the cess pit it is.
Time after time i am waiting for my orders to be delivered. Three orders in January and first week February. January was finally (not all of it) delivered a couple of days ago but orders placed beginning February still waiting. Rang last week and told they would be here end this week. Rang today and told due to warehouse transition (yet again) no date for when my orders would be despatched. I pushed for more detail but was told they genuinely do not have any idea of despatch dates and there was nothing they could do with my £150 order which i think is a decent amount!We are inundated multiple times a week/day being urged to buy new releases and we are told to order quickly before sold out which I do and then ...... yep, weeks of uncertainty of if and when I will get them.Sorry Crafters Companion but after a call today which I was just advised no information as to if and when I would receive my orders this is awful customer service and looking at the reviews, a company cannot treat their customerslike this for moths on end and survive in this climate.Spellbinders are not even in this Country and deliver within 10 days.
Once upon a tine this company provided a good level of customer service, but in the last couple of years the level has dropped to well below zero. Each time I have placed an order either with this company direct or via Hobbymaker I have had to wait ages for it to be delivered and when it arrived it was eirher incomplete or the wrong items sent. I ordered a set of the Christmas cupcake dies last year, the photo on the website showed a stamp set was included. When the order arrived no stamps. When I made enquiries with the company they said they decided not to include the stamps and could not be bothered to change the picture on the website. HELLO!!! That makes you in breach of the Trades Description Act.Sara Davies bought this shambles of a company back from the Administrator to get it back up to standard If she wasnt more interested in yet more tv appearances and getting her grubby little mits on yet more millions that she doesnt even need this company would not be the cess pit it is.
In addition to my previous review…Yesterday I received an item from an order placed 27 Nov 25, 86 days ago. Today I received a refund for an item from the same order. 87 days after ordering. No emails in between, no sorry for the delay. No dispatch information. Nothing.Got a delivery notification from Yodel, the first notification that something was being delivered. I didn’t know what was arriving, I thought maybe it was a free gift as an apology for the shoddy service.I even contacted Sara on instagram just after Xmas. She replied, saying she was going to get things sorted. Ha ha!Not only is the delivery awful, but communication is non existent. How difficult would it be to even send a blanket email apologising for their errors and delays? What’s most shocking is the ‘business guru’ putting her name to this absolute shambles of a company. She should be ashamed of herself.
Coming up to 2 months since I placed my order. Had some things refunded, a few things sent and now I still do not have the rest of it. Still they are ignoring customers emails. Bloody disgrace of a company who deserves to go bust. Sara now has the nerve to be on Sewing Street this week with 2 hour show when her company can't even fulfill other orders. I have had enough now and will be reporting the company to trading standards and hope others will follow suit.
Very disappointed at the level of service and communication with regard to an order placed 7 weeks ago! No communication from the company, once I complained they have refunded the money they held hostage for 7 weeks. Yet still its sell sell sell on their TV channel despite not sorting out past issues. Go elsewhere - there are better more reputable companies!
Thought I would join in - 41 days!I placed an order on 27th December. I have lost track of how many times I have emailed the company.This week two emails from CC listing 5 items on each. Two parcels coming?! On 4th February received a small parcel - two items from one email list and two from the other. So still waiting for 10 items (4 not mentioned on the emails at all)But the payment moved MUCH more swiftly and was taken on 29th December.Should I still be waiting on 27th February I will send an anniversary card; two days later I'll report a robbery.Sort it out Sara.
Customer service non-existent. I placed an order on 19th December, hoping I might receive it in time for Christmas - after leaving a message on their chat ... No reply. I sent an email ... No reply. I phoned and in the middle of January I received part of the order. Two more phone calls and it's now February ... still not received the missing item. II have moved house and they can't even change the delivery address so I asked for a refund. Will never order again.
On receiving an e mail telling me cutting folders I had been waiting for months had come into stock, I ordered within ten minutes of e mail, after 3 weeks of waiting and of taking my money I had recieved nothing, on phoning Crafters Companian I am told that the e mail was a mistake and my money should of been refunded, but they could see it had been not, if I had not phoned them I would still be sponsoring Crafters Companion.Very let down, and still cannot use my cutting machine because of lack of stock.
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
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