Thought I would join in, as I have the same problems. Ordered December 16th 2025 and site promised delivery by Christmas. Nothing arrived. Chased them up by E mail and a small part of order arrived mid January. E mailed many times since and I do get replies. Keep getting told about wharehouse moving and items will be sent as soon as they are found. The date for them ‘finding’ my items gets extended week by week. I have been offered a refund for ‘missing’ items. After disgusting non service like this they really should refund everyone in full for the whole order.I turn over now when they are on television, and will never purchase from them again.Try Hunkydory and Toptopper shop they are both excellent.Update- Today 23 Feb I was informed that my missing items have been refunded. I am still annoyed because the couple of items sent out in mid January were only ordered to make up the amount to get free delivery.All the items I really wanted have never arrived and all have been refunded.All the excuses about warehouse moves are not our fault, don’t promise before Christmas delivery if the stock is not even there!
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
