Placed an order on 18th December for 3 boxes of pens. There was no mention of a delayed dispatch at time of order but when I got my confirmation said items would be dispatched from first week of Jan. We are now at 29th Jan and still without my order. Have spoken to customer services several times and have been fobbed off with several different excuses, staff sound pretty sick of dealing with complaints. This used to be a great company with really good customer service, it certainly isn't now. Management seems to have taken their eye off the ball and things have gone very wrong. Once I get this order I will not be using them again.
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
