Disgusting customer service.Placed an order in November, took my money. Told it would be shipped on 24th November as it was a pre order.Ok, I accepted that.It's now 13th January, still nothing. I have phoned 6 times, just to be fobbed off with the same excuse.Apparently the item was over sold, that's not my fault !!but the fault of your staff. Trying to source more stock. Being air freighted from America. How long is it taking the plane to get here!!!!!Not once have I received any communication from this company as to why my item hasn't arrived. I have to keep phoning them, as I said, always an excuse.Sort yourselves out, its absolutely disgusting how your customers are treated.
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
