they do not take EU viewers / customers very seriously. Since jan 2025 all orders are labeled wrong with Duty Unpaid which means we have to pay customs clearance before we can receive our orders. Time in time again they promised and assure the problem is solved. So I ordered a few items during birthday week ... but the bills to pay customs clearance bills keep coming. They are more focused on USA which I can understand but than do not sell to EU countries. Nor Sara nor Diane is capable of of taking care of this issue, no statement no explanation for EU fans, no solution nothing. The customer service is amazing, small team and they do what they can but solving the problem ; no they cannot . They refund orders they refund th customs clearance bills when I ask for but the problem should be solved in the first place : work together with a courier who is able to label and dispatch with DUTY paid on the parcels. But well I am going to save an awful lot of money especially from jan 1st 2026 with the new eu rules.... so I understand why they do not bother eu. and now they say to USA they are not selling items which are not in stock... but they keep selling things which are not in stock for UK and Eu and rest of the world ? confusing mails.
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
