I placed an order with a segment on hobbymaker, 7th Sept, ordering the 'epic' pen bundle. The crafters companion demonstrator did say the were moving warehouses and that's why they had such great deals. We know that it can take up to 10 days for delivery but after 15 working days I was getting concerned as it was to be a gift, I initially emailed hobbymaker, then emailed Crafters Companion on the 25th sept, they finally replied on 1st Oct, the apology was pointless has I still had not recieved my order, they stated the warehouse was Closed from 22nd Aug to 12th Sept. NO orders where being packed or shipped and that's why there are delays! I sent back a disapointed reply. I then recieved a 2nd reply, blaming Hobbmaker for not mentioning the delays.Why didn't the demonstrator who works for Crafters companion be honest and say that the warehouse was closed and there would be delays in deliveries.. That is idiotic to close up totally, and not process and dispatch orders for such a time period, but still keep on selling large quantities of stock on hobbymaker, and the back log of orders gets biggerIt has now been 22 working days, with no parcel being delivered. Still waiting!
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
