I have a lot of CC product and have always been pleased with everything I have bought. So during the recent "Birthday Week" I finally ordered my long wished for Gemini Jr. I also ordered a full set of rocker blocks and a few other small items. The Gemini had added bonus of some dies, stamps and cutting plates. I was so excited. I placed my order Oct. 23. And I waited every day for my Gemini. On Nov. 6 I finally got my box from CC. I tore it open, only to find my bonus gifts, and the blending tools I had ordered, but NO GEMINI AND NO ROCKER BLOCKS! On the packing slip both of those items were checked off as though they had been packed with all of the other items. I went straight to email and fired off a request to have my order tracked and for someone to please contact me. RADIO SILENCE!!!!!! So I sent more emails to every email system I could find. I contacted them on social media, I tried to call the 1-800 number and got a recording. At this point I am out $170.00 and see no way to resolve this. If you really want CC product, order only through HSN. If you order directly from CC, there is zero customer support. I love the products, but now I hate the company.
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
