I have spent hundreds of pounds trying to complete my spectrum noir classique pens range and I am down to my last 21 pens. I previously accidentally ordered 2 of the same colour pen and after about 20 emails back and forth with customer services they credited my account with £1.99 to get said pen delivered it costs £3.99 I asked the advisor when I noticed the mistake I made if they could exchange it if she could exchange it for one I didn’t have she flatly refused to do this which I emailed her straight away. She said if I had rang they could have done something about it. So on Sunday I ordered 17 pens and I wanted to order a tn6 and tn9 instead for some reason the tn9 went through twice and no tn6 so this time I called as advised by the same advisor to sort it out. She said we can only cancel the order which I didn’t want to do I just wanted her to get one of them swooped out. How the hard can it be to just exchange for pen for an other. It’s just ridiculous and the customer service from crafters companion is one of the worst. I’ve worked in customer service for 20 years and if I was a customer and for the sake of one pen I would have gone above and beyond when crafters spend so much money knowing I have the last few to buy. I was going to move on to buy the illustrator range after my dealing with them with the classique once I’ve my full classique range I’m done after the NONE customer service I’ve recited absolutely rubbish customer service!!!
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
