I bought a Gemini Die and Embossing machine for my wife - we had trouble with it and out of warranty, so being an engineer, looked inside & found the problem to be one of the sensor levers had broken - a simple piece of plastic but vital for operation. Got in touch with Crafters Companion to buy a replacement part (easy to fit) and they responded they do not provide spare parts. First manufacture I have come across that do not do this and therefore be aware if you are considering buying this product - no spare parts mean when it goes wrong out of warranty - its landfill.Would not recommend.UPDATE : changed Star rating to 3 as Crafters Companion responded & confirmed again that they do not provide Spare Parts, but upped star rating as they do offer a chargeable repair Service. On my problem, I made my own replacement part and the machine is back to working order for now.
Claim your business profile now and gain access to all features and respond to customer reviews.
Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
