Exceptional Customer Service.I only had my Gemini Midi for approx 6 weeks when it broke. I never heard anything snap or anything but I had been using it a lot so I assumed it was something I had done. My husband took a look at it and the cog had snapped. I was undecided whether to contact customer services or not as it had been opened & I assumed I had voided my warranty. I contacted customer services to ask if I could buy the cog which Sharon said yes that was not a problem & she could post them out to me which I was more than happy with. Sharon asked what had happened I was totally honest & explained. Sharon said that she would get it picked up, get it fixed & returned to me within the week. As I lived local I offered to drop it off & true to her word I had my Gemini Midi back within the week even though there had been 2 concurrent bank holidays. I also spoke to Juliet who was also very helpful. I cannot fault any part of my experience with customer services & as I have all of the Gemini die cutting & foil-press products I am extremely confident if I have any issues in the future they will be dealt with in this way.
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
