I've ordered from Crafter's Companion in the past and whilst their delivery has never been super fast it's always been okay. On the plus side for this review, I've always found their products to be of a good standard and well priced.However, with my most recent order the problems have been with unacceptably long despatch times and inadequate customer service. I placed my most recent order on 30th October 22. Only late in the evening of 15th November 22 is it finally showing as dispatched. I can only keep my fingers crossed that I will finally receive my order in the next few days.Had CC been honest and upfront about how long it was taking them to dispatch orders, rather than providing incorrect information and continuously extending dispatch times, whilst I'd respect their honesty, it is unlikely that I and presumably many other customers would have placed our orders.To add insult to injury, their customer service is both unfriendly and unhelpful. Stock replies are repeatedly sent which don't address specific queries raised and there's not even the slightest suggestion of any apology. If my latest experience is indicative of their current business model then I genuinely believe they will alienate their customer base and will struggle to stay in business. Will I order from them again? No, no, no! Despite the fact that I like their products, there are other craft companies who also provide good products but, and it's a big but, also dispatch and deliver orders within a couple of days and genuinely care about the standard of service they provide to their customers. It seems these are not things CC are currently able to do.When a business's USP is the longest despatch times in the industry then surely it's time for a new strategy?17/11/2022 Update - items eventually received and as ordered. Better late than never.Also it seems CC may have eventually realised their customers might be less than happy with the delays as they have sent emails acknowledging there have been delays. Annoyingly though, the one thing they still haven't been able to do is to say the simple word "sorry". Everyone gets it wrong from time to time and CC have got their delivery and customer service wrong for lots of their customers, but it shows a significant level of arrogance when they simply won't acknowledge this and put their hands up and say sorry!
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
