Beware - the £1 sale they have is a complete con. They know that people won't just buy an item for a £1 but will have a look around and buy other stuff at the same time, which is exactly what I did. It took 10 days for the package to arrive and lo and behold the £1 item wasn't in there. There was no explanation but the payment they took had included it. Having just called I have been told that they sold out because so many people were buying it. The system supposedly updates every couple of minutes re what people are ordering but the lady I spoke to said they have had other unhappy callers like me who have been told their item wasn't available even though their order was accepted. If they know the system can't cope with high volumes in a £1 sale then they shouldn't offer the goods in that way. To add insult to injury the lady I spoke to admitted I wasn't on the list to be given a refund (yes I know it was only a £1). That could be a nice little earner couldn't it if lots of people think oh well it was just £1 so I'll let it go. The lady I spoke to was very apologetic and is now refunding me the £1 and also the postage I paid for the order for which I am grateful. In my opinion Sarah Davies is spreading herself far too thinly in her seeming desperation to redeem her company. Customer service is clearly not on her agenda anymore as she takes over every available crafting arena in her quest. I shall be giving CC a miss in the future.
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
