Two or three years ago I purchased a downloadable paper pack - lovely Xmas papers. Totally forgot about them and when I remembered I couldn’t find any mention on my account or website. I contacted customer services who told me that the website was being updated and that a new downloadable items section was being prepared by their programmers - she would let me know when ready and link me to my particular paper pad.Unfortunately this wasn’t possible but Julia Rowlson took the time to email every page as jpegs - not a quick option.I cannot tell you how pleased I was to get my Christmas design paper and how grateful I was to Julia for the extra effort she put in to doing this for me.This level of customer service is not the ‘have a nice day’ kind but is exceptional, thoughtful and above and beyond today’s norm.Thank you Julia
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
