Incorrect delivery information supplied (and stated on product pages) and order was subsequently delayed. Upon querying the reason CC customer service advised I should have read a "birthday booklet" or done a deep dive into their delivery details (a few links in after the product pages) to know that the items I had purchased would be delayed. However, there was no indication on the product pages that the items were limited stock, had any issues, part of any "event" that would cause delays. Customer service instead shirked the responsibility and essentially blamed the customer for their inadequate site and product communication. The items I were buying were a gift, I'm not in the "crafting" world and have no idea about events etc. Either way, I won't be buying from them again.
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
