I went to the Chesterfield Store to purchase fabric from the bolt. Two half metres at half price - £2.99 each and two at £2.00 each. The assistant who cut the fabric offered me the second fabric at £3.50 (after a minute or so on the calculator) - the piece was very slightly more than a metre but as it was the end of a clearance bolt I assumed it was discounted slightly. So £9.48 total. A minute later the same assistant came over to serve me at the checkout and tried to charge me over £16. I queried this and she had charged me full price for the first fabric even though it clearly said half price on the label she took the pricing information from. She tried again and came up with £10.43. I pointed out that she had said £3.50 for the second fabric to which she said "I got confused" (and that's with a calculator). Totally unprofessional and not even a muttered apology. I would have thought the ability to charge customers the correct amount is a basic prerequisite to work in a shop. Also extraordinarily stingy to charge down to the centimetre for a small piece at the end of a bolt which they are unlikely to be able to sell - other fabric shops don't do this. Won't buy from there again. I know the amounts are small but the issues involved are not.
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
