On previous contacts I cannot fault their service but I am extremely disappointed and surprised at their lack of after sales service for the Gemini Die Cutting Machine. My husband bought this machine for my birthday about 18 months ago and I have been delighted with it. I use this probably every 10 days or so and not heavy usage (I have also been away from home for close on 6 months on and off during the past 18 months) . It has suddenly started making a dreadful noise when idle on standby and will only stop if the power cord is pulled out. I contacted Crafter's Companion and got a very prompt reply saying that they could not help as the machine had been purchased a while ago. I replied saying I did not expect any repair under its warranty but surely they could direct me towards where I could get the machine checked out and repaired. At the price it cost and being a pensioner I certainly cannot afford to get another one. I got a very brief reply again saying they could not help. Am just so surprised at this attitude.
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Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
