Do not buy this machine. I purchased it and after a short time the plates badly warped into an "s" shape not just curved. They were replaced quickly but then this happened again. The machine was then taken back for checking after only 2 months from initial purchase. They found the pressure to be faulty so replaced the machine. Needless to say after a short time this happened again. They took the machine back again but despite the same problems Crafters Companion said it was fine and had tested. They sent the machine back but the samples they had cut and returned to me were actually buckled as they practically called me a liar. Also, the magnetic sheet was completely cut through by them and again called me a liar but offered to replace as a gesture of goodwill rather than because "we broke it". This has become one of the worst customer services I have experienced in a long time so the £1m+ profit they make each year is down to us customers. If you have one of these machines and the problems are as described firstly tell them to get a full refund and then report it to Hochanda. This machine is simply not fit for purpose and I have started the cogs in motion to stop this happening to others. After all this machine is expensive and you cannot afford to keep forking out on new plates every 2 months. I was told 4-5 uses a day is "overuse". STOP BUYING THIS MACHINETHE RESPONSE FROM CRAFTERS COMPANION IS EXACTLY WAHT I HAD ON EMAIL. IT SEEMS SCRIPTED. I HAVE NEVER STATED I USE THIS EVERY DAY BUT I DO MAKE 4-5 CARDS A DAY BUT THAT DOES NOT INVOLVE ANY MACHINES. I WOULD ESTIMATE ONE MONTHS USE. FIRST TIME ROUND IT WAS 2 WEEKS USE - CRAFTERS COMPANION REPLACED THE PLATES, THEN ANOTHER FEW WEEKS ALL WENT WRONG AGAIN THEN THE MACHINE WAS BROKEN SO REPLACED. EXACTLY EXACTLY EXACTLY THE SAME THING HAPPENED AGAIN. THE MACHINE WAS REPLACED IN NOVEMBER AND UNUSED UNTIL JANUARY. ANOTHER 4 WEEKS OF USE AND PROBLEMS. THIS MACHINE IS NOT FIT FOR PURPOSE AND TRADING STANDARDS, HOCHANDA AND MY CREDIT CARD COMPANY HAVE ALL BEEN ADVISED BEFORE GOING LEGAL. A REFUND FOR A FAULTY ITEM WAS REQUIRED AS THIS WAS ALREADY REPLACED ONCE FOR BEING FAULTY. YOU WOULD HAVE STOPPED ALL THESE CONSTANT BAD REVIEWS HAD YOU REFUNDED FOR A MACHINE THAT WAS A FEW MONTHS OLD. IT WILL NOT HAPPEN AGAIN I WILL MAKE SURE OF THAT
Claim your business profile now and gain access to all features and respond to customer reviews.
Crafter's Companion is one of Europe's leading manufacturers and suppliers of crafting products. We're a family business and we're renowned for bringing our customers innovative crafting tools and supplies.
