I cancelled my Craft Gin Club subscription at the beginning of the year, thinking everything was sorted. Unfortunately, their website is absolutely terrible and confusing, and now, having gone through their “cancellation” process, I honestly feel like it’s designed to look like a scam.
Yesterday morning I suddenly received an email saying I had purchased a gin box from them, even though I had already cancelled. I immediately emailed them – 4 emails so far – and got zero response. I also called customer service four times. It was a complete joke.
It turns out they have the wrong email address set up in their system for cancellations, and the agent told me he couldn’t send the correct one because “that’s how their system is built”. This is ridiculous. There is no clear information about this email or the process on their website either.
Is this supposed to be a professional service? Because to me it looks exactly like the behaviour of typical scammers.
Another agent told me their email response time is up to 42 hours – which is laughable, because by then my parcel will already be delivered to an address where I no longer live. It’s a tragicomedy.
This company, their customer service, and the functionality of their website are an absolute disgrace. Please be very careful with Craft Gin Club – I would not recommend them to anyone.
PEOPLE BE CAREFUL
Yasmine, you could at least make a bit more effort and actually read what I wrote above with understanding instead of pasting a standard script. What are you even getting paid for in this scamming company?
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Craft Gin Club is the UK's number one discovery club for gin and rum enthusiasts.
Each month, club members receive a surprise box featuring craft gin or a delicious rum, from high quality producers, together with complementary mixers, cocktail ingredients and other treats, as well as a club magazine.
