Impossible to cancel; customer service lying to everybody in these reviews.
The company have responded to at least three people below within the last hour to tell them how "easy" it is to cancel. Which "can be done from the members area" etc. But firstly, finding this cancellation button is one task. Then when you press it, it asks for your reason to cancel. Then once you've chosen one, you have to press "cancel membership" again, and then it warns you about losing your built up credit, and you have to press "cancel membership" again, and THEN you get a popup saying you can only cancel by phone, and they leave your subscription running.
I then emailed them to cancel, and told them I wasn't happy with their blatantly obfuscated cancellation process, and they emailed me back to say I still couldn't cancel unless I called first and told them why!! Even though the FIRST thing you're asked when cancelling via the website is why you're cancelling!
And then I come on here to find that Yasmin is responding to everyone, gaslighting you all by saying how easy it is to cancel online, only to find another response from them further down which says "actually, for clarity, you can only cancel your membership by phone".
So which one is it? Can you "easily cancel from the members area" or can you "only cancel by phone"?
Either way, you are lying to everybody, you've refused my attempts to cancel using two different methods, and you are making it intentionally difficult and confusing for people to cancel subscriptions. This is unlawful, and I'll be providing everything to Trading Standards to investigate further.
Avoid this woeful, deceitful company.
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Craft Gin Club is the UK's number one discovery club for gin and rum enthusiasts.
Each month, club members receive a surprise box featuring craft gin or a delicious rum, from high quality producers, together with complementary mixers, cocktail ingredients and other treats, as well as a club magazine.
