My experience with the company and their delivery service has been one of the worst ever. Although tracking indicated my package was 'delivered,' it never reached the right location. The courier placed it in a locker that doesn't belong to my apartment and is inaccessible according to the building's system. My building manager and I checked every locker, but the package was nowhere to be found. Instead of admitting the delivery mistake or providing real help, the company just shifted the blame back to me, sending generic responses and insisting I 'open a theft ticket,' despite the clear mix-up. The outcomes were: • The gift package is lost. • The courier failed to deliver to my address. • The store showed no genuine willingness to assist or resolve the issue. This level of customer service is unacceptable. I cannot recommend this company or their delivery partner to anyone. If you value your time, money, and peace of mind, seek alternatives.
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Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones.
While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.See more
