Review Time
Wish I could give 0 stars. Placed an order and received no correspondence at all. Money was taking out of my account immediately but never heard a word. Contacted them through email and also through PayPal. No response.
There's a high chance you won't receive your order, and if you do, the quality will be poor—damaged and unusable. The support team is unhelpful and won't offer refunds, exchanges, or replacements. It's a scam with low-quality products; steer clear!
My experience with the service and their delivery partner has been among the worst I’ve encountered. Even though the tracking indicated that my package was “delivered,” it was never brought to the correct location. The courier placed it in a locker that does not belong to my apartment and is not accessible or assigned to my unit in the building’s system. My building manager and I checked every locker, and the package was nowhere to be found. Instead of acknowledging the delivery mistake or providing real help, the service simply shifted the responsibility back onto me, sending generic responses and insisting that I “open a theft ticket,” even though it’s clearly a misdelivery, not theft. The outcome: • The package I intended as a gift is missing. • The courier failed to deliver it to my address. • The store showed no genuine willingness to assist or resolve the issue. This level of customer service is unacceptable. I cannot recommend this service or their delivery partner to anyone. If you value your time, money, and peace of mind, seek alternatives.
My experience with the company and their delivery service has been one of the worst ever. Although tracking indicated my package was 'delivered,' it never reached the right location. The courier placed it in a locker that doesn't belong to my apartment and is inaccessible according to the building's system. My building manager and I checked every locker, but the package was nowhere to be found. Instead of admitting the delivery mistake or providing real help, the company just shifted the blame back to me, sending generic responses and insisting I 'open a theft ticket,' despite the clear mix-up. The outcomes were: • The gift package is lost. • The courier failed to deliver to my address. • The store showed no genuine willingness to assist or resolve the issue. This level of customer service is unacceptable. I cannot recommend this company or their delivery partner to anyone. If you value your time, money, and peace of mind, seek alternatives.
Illegitimate shipping practices! Avoid ordering from this company. It took months past the expected arrival date, and when it finally arrived, the shipping label was issued illegally, leaving me to cover the shipping cost again at the post office. I plan to file a formal business review with the authorities regarding their illegal practices.
I ordered two large puzzles but received one large and one smaller puzzle. While I was charged correctly, they have avoided every effort to resolve the issue. These puzzles are meant as a gift for a family, and giving one large and one small won't work. They suggested I open the box and solve the puzzle to count the pieces, but that’s not feasible for a gift. The box indicates 128 pieces, while I ordered one that should have 252 pieces. There’s no phone support, and the only communication has been painfully slow emails, essentially insisting I’m wrong despite the box stating otherwise. I strongly advise against purchasing from this company!
If I could rate them zero stars, I would. I ordered $82 worth of puzzles and never received them. Their delivery service admitted they left them outside in an unsecured area, yet they refuse to refund my money and demand an additional $9.99 for reshipping. Avoid this company at all costs!
I placed an order in mid-March, and here it is April 4 with no delivery. I received a 'tracking number' that is invalid. When I contacted customer service, their automated responses kept making excuses, saying my delivery would arrive any day now. Save your money and do not order from this scam site.
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Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones.
While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.See more
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