My experience with the service and their delivery partner has been among the worst I’ve encountered. Even though the tracking indicated that my package was “delivered,” it was never brought to the correct location. The courier placed it in a locker that does not belong to my apartment and is not accessible or assigned to my unit in the building’s system. My building manager and I checked every locker, and the package was nowhere to be found. Instead of acknowledging the delivery mistake or providing real help, the service simply shifted the responsibility back onto me, sending generic responses and insisting that I “open a theft ticket,” even though it’s clearly a misdelivery, not theft. The outcome: • The package I intended as a gift is missing. • The courier failed to deliver it to my address. • The store showed no genuine willingness to assist or resolve the issue. This level of customer service is unacceptable. I cannot recommend this service or their delivery partner to anyone. If you value your time, money, and peace of mind, seek alternatives.
Claim your business profile now and gain access to all features and respond to customer reviews.
Craft Hub was founded in 2019 by Isabelle and Pierre, parents of three kids in Montreal, Canada. Craft Hub is the answer of a very important question for parents: “How can we find creative and fun activities to recommend our kids to play”? Especially in a world where kids are so easily confronted with video games portals. Isabelle and Pierre thus came up with the idea to create a store that would provide games enhancing the creativity of their loved ones.
While the store initially targeted kids, adults progressively became the main customers of the store as they do were looking to satisfy their quest for creativity. After all, creators have no age! Craft Hub is now present on three continents and is serving hundreds of creative seekers per day. We put our customers first and continuously create ways to please them with new products and new concepts.See more
