My daughter sent me a paint by number kit from craftoria for my birthday out of the three paint brushes one of them was missing the tip I contacted them about it they did respond the next day I provided the order number as requested and a picture and I have not heard back from them at all. This is the worst customer service I have experienced in a while! They are also not a BB accredited business! Because of this experience I will never order anything from them ever ever again for they cannot make good on their products for their customers like so many other good businesses do.
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