Review Time
My daughter sent me a paint by number kit from craftoria for my birthday out of the three paint brushes one of them was missing the tip I contacted them about it they did respond the next day I provided the order number as requested and a picture and I have not heard back from them at all. This is the worst customer service I have experienced in a while! They are also not a BB accredited business! Because of this experience I will never order anything from them ever ever again for they cannot make good on their products for their customers like so many other good businesses do.
My daughter sent me a paint by number kit from craftoria for my birthday out of the three paint brushes one of them was missing the tip I contacted them about it they did respond the next day I provided the order number as requested and a picture and I have not heard back from them at all. This is the worst customer service I have experienced in a while! They are also not a BB accredited business! Because of this experience I will never order anything from them ever ever again for they cannot make good on their products for their customers like so many other good businesses do.
This Craftria Store is a really big ripoff. I ordered a wig and it was nothing like the picture that they showed. When I contacted them they replied that they will give me 10% of the cost as a refund (which would amount to about $4.00. DO NOT UNDER ANY CIRCUMSTANCES ORDER OR TRUST THIS COMPANY!!!
The "Craftoria Guarantee" listed on their website states: "Enjoy your painting experience or get 100% free returns for 30 days after delivery. Just contact us for a free return label and you'll receive a full refund. No questions asked."I contacted them 7 days after delivery asking for that free return label, and I received this reply from them:"To begin the return process, kindly send the item to the following address:Craftoria9701 Montgomery N.E. #1142Albuquerque, NM, 87111United States.Additionally, please provide us with proof of postage/tracking to enable us to monitor the return. Please be aware that in accordance with our policy, the return postage cost is not covered."So, the reply I received when I requested a return did not honor the guarantee stated on their website. They say they will not send a free return label and that I must pay for postage and tracking.I replied to them restating my request and reminding them of "the Craftoria Guarantee", but I just get the exact same message reply they sent the first time. They do not honor their guarantee. There is no free return label even when you contact them within 30 days.
The paint, canvas and framing was very good but the 2 weeks it took for the kit to get to me was frustrating. Also, the paper map was all crumpled up in all 3 kits that I’ve ordered from this company. If they would make one small adjustment, the paper map wouldn’t be damaged during shipping. The tip? Put the paper on the opposite side of the canvas than the paints and brushes!
The ordering process fine. Like the painting but it’s on some weird plastic material so paint goes on crazy. Need easily 3-4 coats to cover the numbers. I tried to submit a review twice. Never posted on their site so they are clearly filtering the reviews.
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