I found it impossible to complete the online return because the returns portal simply would not load. Every time I tried to access the page, it either stalled or failed to open at all. I tried repeatedly over several days, refreshed the page, and attempted it on different devices and browsers, but the result was the same. There was no error message or explanation — just a page that would not work — which made the process unnecessarily frustrating from the outset.
After two separate attempts using the chat bot and emailing customer services, I eventually received a return label.
Evri have confirmed they received my return, but eight days later I have still had no acknowledgment or update from Craghoppers, which is very disappointing.
Overall, the returns process feels overly complicated and communication has been poor. I would expect a much smoother system and, at the very least, confirmation once a return has been received.
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