John Lewis use these jokers all the way in Liverpool for a warranty referral from the South West! Karl in his infinite wisdom and 42 years in the industry looks at 3 pictures of a tv via whatsapp and knows immediately, without a shadow of doubt that the tv was damaged via physical impact! Then a cost to repair a 6 month old tv under warranty bill is generated by them for the amount of £1,093! Must think I'm stupid trying to extort that amount of money from me for a failed screen due to manufacturers fault, at nearly the price of what I paid for the unit at purchase!The tv hasn't been subjected to any physical damage and I was pleading for it to be took away and investigated, but not interested at all! Should not be handling warranty claims! They see a crack and all sing from the same hymn sheet, "oh must be physical damage", "no other explanation", "its just physics" and "are you an engineer!" It's actually disgusting business practice and a complete lack of empathy, understanding of consumer rights accompanied by a know it all attitude! What a joke!I don't even understand why a retail giant like John Lewis are using these clowns to handle issues for major appliances! If nobody can even come and tear down your unit for an investigation/inspection into other possible causes what is even the point of a warranty! Sickening!To top it off I rang a local tv repair centre and spoke to a real nice guy for around an hour. He said my issue seems like a failure but it's hard to prove, however it isn't beyond possibility. He'd seen one other tv do it in his 30 years in the industry! I asked if he could put that in a report but he said he couldn't as his hands were tied as they have to say what exactly caused the issue! Something more needs to be done to protect consumers on major tv purchases when it comes to cracked screens, as these manufacturers get away with warranty claims automatically by stating "physical damage" when a crack is visible!
Claim your business profile now and gain access to all features and respond to customer reviews.
Manufacturer-approved TV repair covering all of Northern Ireland and The Republic of Ireland. Over 40 years experience repairing Samsung, Sony, LG, Panasonic, Philips TV.
